warranties and repairs
guarantees & repairs*
le gram jewelry is designed according to strict criteria and is subject to rigorous controls from manufacturing to shipment.
in accordance with the legal provisions in force, as a customer you benefit from a period of two years from delivery of your product to act under the legal guarantee of conformity or in default of hidden defects.
Possible quality problems are taken care of by le gramme upon presentation of proof of purchase. this support does not cover daily wear and tear or poor maintenance: darkening, shocks, marks, stains, scratches, deformation, natural wear, etc. this support does not cover products for which the legal guarantee of conformity does not apply. is more enforceable due to their date of purchase. in this case, you may be asked to contribute to the repair costs and a quote will be sent to you.
my jewelry has a defect, what should I do?
If your product was purchased in one of the le gramme stores or on our eshop, we invite you to contact us, at eshop@legramme.com, so that we can find the best solution to your problem. please attach to your email:
- proof and date of purchase/order number
- photos of the article as a whole
- a photo of the problem encountered
- a description of the problem encountered
if the purchase was not made in a le gramme store or on our eshop, we invite you to contact the customer service directly at the place of purchase. the latter will take charge of your request and may apply its own after-sales service procedures.
Contact us
You can contact us :
■ by email to the addresseshop@legramme.com
■ by telephone at +33 (0)1 40 73 89 91
■ by whatsapp at +33 (0)1 86 47 59 98.
*updated by le gramme as of January 23, 2024.
le gram jewelry is designed according to strict criteria and is subject to rigorous controls from manufacturing to shipment.
in accordance with the legal provisions in force, as a customer you benefit from a period of two years from delivery of your product to act under the legal guarantee of conformity or in default of hidden defects.
Possible quality problems are taken care of by le gramme upon presentation of proof of purchase. this support does not cover daily wear and tear or poor maintenance: darkening, shocks, marks, stains, scratches, deformation, natural wear, etc. this support does not cover products for which the legal guarantee of conformity does not apply. is more enforceable due to their date of purchase. in this case, you may be asked to contribute to the repair costs and a quote will be sent to you.
my jewelry has a defect, what should I do?
If your product was purchased in one of the le gramme stores or on our eshop, we invite you to contact us, at eshop@legramme.com, so that we can find the best solution to your problem. please attach to your email:
- proof and date of purchase/order number
- photos of the article as a whole
- a photo of the problem encountered
- a description of the problem encountered
if the purchase was not made in a le gramme store or on our eshop, we invite you to contact the customer service directly at the place of purchase. the latter will take charge of your request and may apply its own after-sales service procedures.
Contact us
You can contact us :
■ by email to the addresseshop@legramme.com
■ by telephone at +33 (0)1 40 73 89 91
■ by whatsapp at +33 (0)1 86 47 59 98.
*updated by le gramme as of January 23, 2024.
