guarantees & repairs
le gramme’s jewels are designed following strict criteria of quality and are subject of rigorous controls from the manufacturing step until their sale.
in addition to the legal guarantees that may apply (namely, for sales subject to French law, the guarantee of conformity governed by articles L217-4 to L217-12 of the Consumer Code and the guarantee of hidden defects governed by articles 1641 to 1648 and 2232 of the Civil Code), le gramme offers to its customers a lifetime guarantee. this warranty is only valid on jewelry purchases and does not apply to ready-to-wear items.
conditions of le gramme guarantee
this guarantee is valid for customers who have purchased a le gramme jewel in a le gramme boutique or from an authorized le gramme retailer, located anywhere in the world.
the lifetime warranty is only valid on jewelry purchases and does not apply to ready-to-wear items.
for all le gramme jewelry purchases, you benefit from a lifetime warranty for defects and hidden faults (upon presentation of your proof of purchase).
we will repair or replace your jewelry in case of hidden defect.
In case of need of repair, we will have your jewel examined to know the origin of the defect. If it is a mistake on our part, the insurance against hidden defects is applicable and we will take care of the repair and return of your jewel. This guarantee will not apply to any jewel that has been the object of any operation carried out in a workshop other than those of le gramme.
the repair or restoration of your jewelry
if your jewel requires repair or restoration that is not due to a hidden defect (a shock, resizing after the deadline, etc.), it will be invoiced, if possible, according to an estimate established by our workshops.
To have your jewel repaired, simply contact us and we will tell you how to send us the jewel. As soon as we receive it, we will examine and draw up an estimate to establish the amount of the repairs. If you approve the estimate, our workshops will repair your jewelry and it will be returned to you as soon as possible.
you can contact us :
■ by e-mail at email@example.com
■ by phone at +33 (0)1 40 73 89 91
■ by whatsapp at +33 (0)1 86 47 59 98.