the gram : fundamental [unit] of mass in the system of physical units cgs representing approximately the mass of a cubic centimeter of pure water at 4°c and worth 1⁄1000 of a kilogram (abbrev. g).
help
help
If you would like personalized support in finding the right piece of jewelry for you, you can send your request to our customer service by email at eshop@legramme.com, via the "help" button at the bottom right of your screen or by telephone at +33 (0)7 66 85 11 04 (Monday to Friday, 10 a.m. to 6 p.m. UTC+1).
[image:7d71be70-1734-4997-b328-cdb0c4cd4ee7.jpg]
To find out your bracelet or ring size, see our complete size guide .
If you have any doubts, you can also contact our customer service who will guide you in determining your size.
You have 14 working days to exchange your jewelry if the size is not suitable.
Depending on feasibility, we are committed to offering you a unique purchasing experience and would be delighted to develop and carry out your project alongside you.
Visit our page dedicated to custom orders and contact us at +33 (0)7 66 85 11 04 or by email at eshop@legramme.com , so that we can best support you.
Would you like to have a wedding ring made? Visit our dedicated page directly.
Custom orders subject to a quote and special production are neither exchangeable nor refundable.
All Le Gram jewelry is guaranteed for two years.
To learn more about our guarantees, please follow this link .
If the piece of jewelry you want is no longer available, you can click on " notify me when it is available ". Simply enter your email address or phone number and you will then be informed by email or text message when the jewelry is back online.
engraving
The engraving carried out by the gram is laser engraving . it is presented to you on the personalization page of the site.
[image:trio_gravure_bf7865bf-13a5-424f-8088-86a0acbff431.jpg]
In fact, each engraving style has a maximum number of characters, depending on the piece of jewelry you wish to engrave. The maximum number of characters is indicated when personalizing your jewelry.
only the "latin" alphabet can be engraved , you can also use punctuation as well as the heart symbols ♥ (full) or infinity ∞ .
Find our complete guide to engraving locations .
The time limit for receiving personalized jewelry is 15 working days from the date the order is placed.
[image:ruban_gravure_mecanique.jpg]
If you would like to confirm your size before finalizing your engraving, you can order your jewelry first. Simply contact our customer service at eshop@legramme.com to let us know your request. We will then guide you through the process of returning your jewelry and proceeding with the engraving according to your wishes.
Please note: engraved jewelry cannot be returned or exchanged.
personalized jewelry is neither exchangeable nor refundable.
If you wish to cancel a personalization you have ordered, simply contact customer service on the day of the order before 2 p.m. UTC+1 (or the next day 2 p.m. UTC+1 if the order was placed after this time). after this time, it will no longer be possible to cancel your personalization request.
payment
On our e-shop, you can pay for your order by credit card ( Visa, Mastercard, American Express ). Your bank account will be debited as soon as your order is validated on our e-shop. Payments by PayPal are also accepted, as well as with Apple Pay and Alma .
For more information, you can refer to the payment methods page.
You can also choose to pay in installments (see next section).
If you are a resident of Europe, you can pay for your order in 3 or 4 installments without fees thanks to our partner Alma . For people with a PayPal account, you can also choose to pay in installments via this payment method.
If you are a resident of the United States , you can pay for your order in several installments without fees thanks to our partner PayPal .
For more information, you can refer to the payment methods page.
Our codes are only applicable to products on the legramme.com website, excluding gift cards and delivery charges. They are only valid online and cannot be combined with each other.
They cannot be used on products that have already been discounted.
delivery
Delivery is free for all orders and with no minimum purchase amount.
Taxes and customs fees are included in our prices and covered by the gram.
The list of countries we ship to is available on the delivery and returns page of our website.
If you wish to place an order for a destination not listed, we invite you to contact our customer service at eshop@legramme.com, specifying the destination country and the desired items (reference, name, size, finish, etc.).
[image:edit_2022_09_22_legramme_packshots46873.jpg]
For any order without personalization, the delivery time is 4 working days after the date the order was placed in the European Union, and 7 working days for shipments outside the European Union.
For personalized orders, the delivery time is 15 working days after the order is placed in the European Union, and 20 working days for shipments outside the European Union.
Orders to European countries and outside the European Union are shipped via DHL.
You can have your e-shop order delivered directly to our Printemps Haussmann or Galeries Lafayette Haussmann corner. To do this, simply select the desired pickup corner when placing your order. You will receive a confirmation email when the order is ready for collection (approximately 2 business days).
If you wish to change the delivery address that you have provided, please contact us customer service (by email at eshop@legramme.com 30 minutes maximum after placing your order. be careful, despite all our efforts and our reactivity, it is impossible for us to guarantee that we will be able to change the address on time.
contact customer service (by email at eshop@legramme.com maximum 30 minutes after placing your order. Please note, despite all our efforts and our responsiveness, it is impossible for us to guarantee cancellation.
returns
le gram does not offer direct exchanges of your jewelry. If you wish to order another size or another model, we invite you to complete your return request via this form . As soon as your request is validated, you will receive a prepaid return slip by email.
you must enter your order number as well as your delivery postal code.
you can follow the returns instructions on the issued slip.
upon receipt of your package, we will contact you by email to confirm the processing of your return.
Please note: only jewelry received in perfect condition, not engraved and in its original, intact packaging can be returned.
In order for us to return your jewelry, it must be returned to us in perfect condition, unworn, and in its original packaging.
for returns of the "le gramme gift box", only returns including the complete contents of the box (jewelry, t-shirt, water bottle, stickers - in perfect condition) can be processed.
To return your item, please fill out this form to return your item. Once your request has been validated, you will receive a prepaid return slip by email. Instructions for returning your package will be detailed on the return slip.
To complete your request, you will need to provide your order number and delivery postal code. You will also need to specify the product and size you would like to exchange in the 'comments' section.
Upon receipt of your package, you will receive an email to confirm the processing of your exchange.
Please note: only jewelry received in perfect condition, unengraved, and in its original, undamaged packaging may be exchanged. Engraved jewelry cannot be exchanged or refunded.
If your jewelry does not suit you, Le Grame offers you the return of your order*.
*Le Grame will only cover one return per order at its own expense.
For jewelry orders from the "sale" selection, returns will be charged €10 (converted to the local quote) per shipment. This fee will be directly deducted from your refund.
You have 14 days from receipt of your order to make a return (excluding special operations) or exchange.
extended return periods:
For any jewelry purchase made online between November 17 and December 19, returns will be accepted until January 5, 2025.
personalized jewelry is not refundable.
Please note that special orders subject to a quote and custom production are neither exchangeable nor refundable.
The processing time for your return is 15 days . the refund amount will be credited to the payment method used to make the purchase.
To organize your return, complete our returns form and follow the instructions on the slip.
If you wish to cancel an order you have placed, simply contact customer service on the day of the order before 2 p.m. UTC+1 (or the next day 2 p.m. UTC+1 if the order was placed after this time). After this time, it will no longer be possible to cancel your order, but you can still make a return by contacting us by e-mail at eshop@legramme.com , and specifying your order number . our teams will tell you how to return your jewelry to us.
after-sales service
If you encounter a problem with your jewelry, contact customer service by email at eshop@legramme.com or via the "help" button at the bottom of the screen. we will process your request as quickly as possible.
925 silver is a noble material whose evolution over time depends on several factors (contact with water, skin pH, etc.). It is therefore possible that your jewelry oxidizes naturally.
However, it is possible to restore its original shine by cleaning it carefully with a chamois and/or using a product designed for this purpose. It is important to clean the jewelry delicately to avoid any imperfections.
You will find all the instructions for caring for your jewelry on the care advice page of our site.
[image:cable-entretien-faq.jpg]
depending on the piece of jewelry concerned, the processing time for after-sales service is 6 to 8 weeks . our customer service will keep you informed of the progress of after-sales service for your jewelry.
If your cord is damaged and/or has broken, you must notify customer service who will then send you a new cord with an explanatory guide for mounting it on your jewelry.
shops
Our corner at Printemps de l'Homme is open every day from 11 a.m. to 7 p.m.
Our corner at Bon Marché is open Monday to Saturday from 10 a.m. to 7:45 p.m., and Sunday from 11 a.m. to 7:45 p.m.
Our Galeries Lafayette Homme corner is open Monday to Saturday from 10 a.m. to 8:30 p.m., and Sunday from 11 a.m. to 8 p.m.
[image:vdt-faq.jpg]
you can bring your jewelry to the store and our teams will clean it for you. we also offer maintenance kits for purchase in our stores so that you can clean your jewelry at home.
