le gramme : fundamental [unit] of mass in the c.g.s. system of physical units representing approximately the mass of one cubic centimeter of pure water at 4°c and being 1⁄1000 of kilogram (abbrev. g).
help
help
if you want a personalized support in the search of the jewel which corresponds to you, you can make your request to our customer service by email at eshop@legramme.com, by phone at +33 (0)1 40 73 89 91 or by whatsapp at +33 (0)1 86 47 59 98 from Monday to Thursday from 10am to 7pm and Friday from 10am to 4pm. our teams will answer you as soon as possible [image:7d71be70-1734-4997-b328-cdb0c4cd4ee7.jpg]
bracelets: to know your size, you can download and print our tape measureWrap it around your wrist without tightening it too much. Be sure to print it 100% and cut according to the dotted lines.
rings: select a ring that corresponds to the size of the finger you want on which you want to wear your ring le gramme, and print our ring guide.
if you are unsure of what size would be best for you, you can contact our customer service department who will guide you in determining your size.
we are committed to offering you a unique shopping experience.
choose a jewel from our different collections and we will create it especially for you. we welcome all your wishes: an unavailable size, a particular engraving, a precious stone to be set...
we will be delighted to develop and implement your project with you.
contact us at 01 40 73 89 91 or by email at eshop@legramme.com so that we can assist you as best as possible.
all le gramme jewelry is guaranteed for life (with proof of purchase).
To view our guarantees, please follow this link.
in order to put on your cord bracelet, we invite you to loosen the two knots as much as possible by sliding them towards the ends. you can then slide the bracelet around your wrist and tighten the two knots towards the inside of the bracelet.
the size is unique and adjustable.
at its tightest, the cord bracelet fits a size 15cm. at the widest, the bracelet fits a size 21cm.
please note that if the bracelet is too big or too small, you can contact us by email at eshop@legramme so that we can send you a shorter or longer cord to fit your wrist.
if the jewel that you want is not available anymore, you can click on "notify me of the availability". you will then just have to fill in your email address and you will be informed by email of the restocking of the concerned jewel. for rings and jewels in gold 750, you can contact the customer service at the address eshop@legramme.com who will take care of ordering the jewel that you want you want.
if the jewel you want is not available on our website, you can first go to one of our stores or call them thanks to the numbers given on the website. if your jewel is still not available, you can contact by email the customer service at eshop@legramme.com who will work with you to find a solution that suits you.
engraving
item customization is not available on our entire black friday selection.
le gramme offers you laser engraving on your first order placed on our eshop by subscribing to our newsletter. After having filled in your email address, you will receive a first email 24 hours after your subscription with your free engraving code to be inserted in the "promotional code" part before proceeding to the payment.
during the "free engraving during the holidays" operation, engraving is offered only when the order is placed.
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le gramme offers 2 different styles of engraving: laser engraving and calligraphy engraving. These styles of engraving are presented on the personalization page of the site.
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each engraving style has a maximum number of characters, depending on the piece of jewelry you wish to have engraved. the maximum number of characters is indicated when you personalize your jewelry.
the time of reception of a personalized jewel is 15 working days as from the date of the order.
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you can order your jewelry to check the size and have it engraved at a later date. to do this, simply contact customer service at eshop@legramme.com and let us know your wish. we will then tell you how to return your jewelry to us.
personalized jewelry is neither exchangeable nor refundable.
if you want you want to cancel a personalization you have ordered, you just have to contact the customer service on the day of the order before 2pm UTC+1 (or the next day 2pm UTC+1 if the order was placed after this time). after this time, it will not be possible to cancel your personalization request.
payment
on our eshop, it is possible to pay your order by credit card(visa, mastercard, american express). your bank account will be debited as soon as your order is validated on our eshop. payments by paypal are also accepted, as well as with apple pay (in france only) and klarna (in the united states only).
for more information, please refer to the payment methods page.
you can also choose to pay in several instalments (see next section).
if you are resident in france, belgium, luxembourg, italy, spain, germany, portugal, netherlands, austria or ireland, you can pay your order in 3 or 4 times without fees thanks to our partner alma.
if you are a resident of the united states, you can pay your order in 3 times without fees thanks to our partner klarna.
if you experience any difficulties in paying for your order, please try another method of payment, or write to us at eshop@legramme.com.
delivery
europe
- without personalization: order before december 21 at noon
- with personalization: order before december 17 at midnight
outside europe
- without personalization: order before december 19 at noon
- with personalization: order before december 15 at noon
in the european union, delivery is free on orders over €200, and costs €15 on orders of €200 or less.
outside the european union, delivery is offered with no minimum purchase amount.
taxes and customs duties won't be heald by le gramme and will be at the charge of the customer.
customs duties are not included in the price of your jewel, they will be charged to the customer and paid upon arrival of your order (for all orders outside France and the European Union).
the list of countries to which we ship is available on the shipping and returns page of our website.
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for all orders without personalization, the delivery time is 6 working days after the order is placed within the european union, and 6 working days for shipments outside the european union.
for personalized orders, the delivery time is 15 working days after the date of the order in the European Union, and 20 working days for shipments outside the European Union.
we invite you to contact our customer service at eshop@legramme.com indicating the country of destination as well as the desired articles (name of the article, size, finish, etc.).
for information, the jewel will be exempted from taxes (vat), nevertheless, the shipping costs and possible customs charges will be at your charge.
orders to countries within the european union are shipped via DHL with signature. orders to countries outside the european union are shipped via fedex.
if you want modify the delivery address you have given, you just have to contact the customer service (by email at eshop@legramme.com or by phone at +33 (0)4 40 73 89 91) the day of the order before 2pm UTC+1 (or the day after 2pm UTC+1 if the order was placed after this time). after this time, it will not be possible to modify the delivery address.
it is not possible to postpone the date of shipment of your package. if your order is placed before 14:00 UTC+1, it will be sent the same day. if it is placed after this time, it will be sent the next day.
return & exchange
To return your item le gramme, we invite you to fill in your return request via this form. As soon as your request has been validated, you will receive a prepaid return slip by email.
You must enter your order number and your delivery zip code.
You can follow the return instructions on the packing slip.
As soon as we receive your package, we will contact you by email to confirm the processing of your return.
attention: only jewels received in perfect condition, not engraved and in their original packaging intact can be returned.
in order for us to proceed with the return of your jewel, it must be returned in perfect condition, unworn, and in its original packaging
to return your item le gramme, we invite you to fill in your return request via this form. As soon as your request has been validated, you will receive a prepaid return slip by email.
You must enter your order number and your delivery zip code. You will be able to indicate in the comment box the product that you want will receive in exchange.
You can follow the return instructions on the packing slip.
Upon receipt of your package, we will contact you by email to confirm the processing of your exchange.
attention: only jewels received in perfect condition, not engraved and in their original intact packaging can be exchanged.
if your jewel does not suit you, le gramme offers you the return of your order*.
*le gramme will pay for only one return per order.
*fororders of jewelry belonging to the black friday selection, returns will be charged €10 (converted into local currency) per shipment. these costs will be deducted directly from your refund.
you have 30 days from receipt of your order to make a return (excluding special operations).
for jewelry orders belonging to the black friday selection, you have 14 days to return your creations le gramme upon receipt of your order. returns will be charged €10 (converted to local currency) per shipment. no exchanges will be made on the black friday selection.
personalized jewelry is neither exchangeable nor refundable.
please note that special orders subject to a quote and custom production are neither exchangeable nor refundable.
the processing time of your return is 15 days. the amount of the refund will be credited to the means of payment that was used to make the purchase.
To organize your return, please fill in our returns form and follow the instructions on the packing slip.
if you want to cancel an order you have placed, simply contact our customer service before 14:00 UTC+1 on the day the order was placed (or 14:00 UTC+1 the following day if the order was placed after this time). after this time, it will no longer be possible to cancel your order, but you will still be able to make a return by contacting our customer service by email at eshop@legramme.com, and by precising your order number. our team will tell you how to proceed to return your jewelry.
for special occasions, some orders can include a product that is complimentary. if you wish to return your order, and if the returned products no longer qualify you for this special offer, please return the bonus product as well.
if the complimentary product is not returned, the refund will not be made.
after-sales service
if you encounter a problem with your jewel, contact customer service by e-mail at eshop@legramme.com or by telephone on +33 (0)1 40 73 89 91 from Monday to Friday, 10am to 7pm. We will deal with your request as quickly as possible.
925 silver is a noble material whose evolution over time depends on several factors (contact with water, pH of the skin, etc.). it is therefore possible that your jewelry oxidizes naturally. it is however possible to restore its original shine, by cleaning it carefully with a chamois and/or by using a specific product designed for this purpose. you can discover all our maintenance tips for your jewelry on our maintenance tips page.
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you will find full instructions for cleaning your jewelry on the care instructions of our website.
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depending on the jewel concerned, the processing time for an after-sales service is 6 to 8 weeks. our customer service will keep you informed of the progress of your jewelry.
if your cord has been damaged and/or broken, you must notify customer service who will then send you a new cord with a guide to fit it to your jewel.
stores
the shop le gramme located at 123 rue vieille du temple 75003 Paris is open from Monday to Saturday from 11am to 8pm and on Sunday from 12pm to 7pm.
Our corner at Printemps de l'homme is open from Monday to Saturday from 10am to 8pm, and on Sunday from 11am to 8pm.
Our corner at Le Bon Marché is open from Monday to Saturday from 10am to 7.45pm, and on Sunday from 11am to 7.45pm.
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you can bring your jewelry to our store and our teams will clean it for you. we also offer cleaning kits for purchase in our stores so you can clean your jewelry at home.
