We are here to help you :)

if you want a personalized support in the search of the jewel which corresponds to you, you can make your request to our customer service by email at eshop@legramme.com, by phone at +33 (0)1 40 73 89 91 or by whatsapp at +33 (0)1 86 47 59 98 from Monday to Thursday from 10am to 7pm and Friday from 10am to 4pm. our teams will answer you as soon as possible [image:7d71be70-1734-4997-b328-cdb0c4cd4ee7.jpg]

to find out your size from bracelet on gram, you can download and print our tape measure. wrap it around your wrist without tightening it too much. make sure to print it at 100% and cut it according to the dotted lines.

if you are unsure of what size would be best for you, you can contact our customer service department who will guide you in determining your size.

we are committed to offering you a unique shopping experience.

choose a jewel from our different collections and we will create it especially for you. we welcome all your wishes: an unavailable size, a particular engraving, a precious stone to be set...

we will be delighted to develop and implement your project with you.

contact us at 01 40 73 89 91 or by email at eshop@legramme.com so that we can assist you as best as possible.

all le gramme jewelry is guaranteed for life (with proof of purchase).

To view our guarantees, please follow this link.  

in order to put on your cord bracelet, we invite you to loosen the two knots as much as possible by sliding them towards the ends. you can then slide the bracelet around your wrist and tighten the two knots towards the inside of the bracelet.

the size is unique and adjustable.

at its tightest, the cord bracelet fits a size 15cm. at the widest, the bracelet fits a size 21cm.

please note that if the bracelet is too big or too small, you can contact us by email at eshop@legramme so that we can send you a shorter or longer cord to fit your wrist.

if the jewel that you want is not available anymore, you can click on "notify me of the availability". you will then just have to fill in your email address and you will be informed by email of the restocking of the concerned jewel. for rings and jewels in gold 750, you can contact the customer service at the address eshop@legramme.com who will take care of ordering the jewel that you want you want.

if the jewel you want is not available on our website, you can first go to one of our stores or call them thanks to the numbers given on the website. if your jewel is still not available, you can contact by email the customer service at eshop@legramme.com who will work with you to find a solution that suits you.

le gramme offers you laser engraving on your first order placed on our eshop by subscribing to our newsletter. After having filled in your email address, you will receive a first email 24 hours after your subscription with your free engraving code to be inserted in the "promotional code" part before proceeding to the payment.

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le gramme offers 2 different styles of engraving: laser engraving and calligraphy engraving. These styles of engraving are presented on the personalization page of the site.

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each engraving style has a maximum number of characters, depending on the piece of jewelry you wish to have engraved. the maximum number of characters is indicated when you personalize your jewelry.

the time of reception of a personalized jewel is 15 working days as from the date of the order.

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it is possible to order the piece you want for the purpose of checking the size and then have it engraved later. to do this, simply contact our customer service department by e-mail at eshop@legramme.com and tell them you want to do this. to send your jewelry back to us, simply use the DHL return slip you will find in your package, and we will send you your engraved jewelry within 15 working days of our receiving it.

personalized jewelry is neither exchangeable nor refundable.

if you want you want to cancel a personalization you have ordered, you just have to contact the customer service on the day of the order before 2pm UTC+1 (or the next day 2pm UTC+1 if the order was placed after this time). after this time, it will not be possible to cancel your personalization request.

on our eshop, it is possible to pay your order by credit card(visa, mastercard, american express). your bank account will be debited as soon as your order is validated on our eshop. payments by paypal are also accepted, as well as with apple pay (in france only) and klarna (in the united states only).

for more information, please refer to the payment methods page.

you can also choose to pay in several instalments (see next section).

if you are resident in france, belgium, luxembourg, italy, spain, germany, portugal, netherlands, austria or ireland, you can pay your order in 3 or 4 times without fees thanks to our partner alma.

if you are a resident of the united states, you can pay your order in 3 times without fees thanks to our partner klarna.

if you experience any difficulties in paying for your order, please try another method of payment, or write to us at eshop@legramme.com.

in the european union, delivery is free on orders over €200, and costs €15 on orders of €200 or less.

outside the european union, delivery is offered with no minimum purchase amount.

Customs fees are included in the price of your jewel, no additional fees will be charged upon arrival of your order.

the list of countries to which we ship is available on the shipping and returns page of our website.

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for any order without personalization, the delivery time is 3 working days after the date of the order in the European Union, and 6 working days for shipments outside the European Union.

for personalized orders, the delivery time is 15 working days after the date of the order in the European Union, and 20 working days for shipments outside the European Union.

we invite you to contact our customer service at eshop@legramme.com indicating the country of destination as well as the desired articles (name of the article, size, finish, etc.). 

for information, the jewel will be exempted from taxes (vat), nevertheless, the shipping costs and possible customs charges will be at your charge.

orders to countries within the european union are shipped via dhl express. orders to countries outside the european union are shipped via fedex.

if you want modify the delivery address you have given, you just have to contact the customer service (by email at eshop@legramme.com or by phone at +33 (0)4 40 73 89 91) the day of the order before 2pm UTC+1 (or the day after 2pm UTC+1 if the order was placed after this time). after this time, it will not be possible to modify the delivery address.

it is not possible to postpone the date of shipment of your package. if your order is placed before 14:00 UTC+1, it will be sent the same day. if it is placed after this time, it will be sent the next day.

to make your return, thank you to connect on our platform of returns by clicking on this link - You will need your e-mail and order number. Do not hesitate to contact us by e-mail at eshop@legramme.com if you have any difficulty.

for returns made by fedex, you can enter your request and we will send you a return slip directly by email.

we recommend that you always send your packages by our approved carriers (dhl or fedex) so that we can offer you full assistance in case of delivery anomaly. 

upon receipt of your package by our team, your request for returns will be processed within 15 days. our team will come back to you by email or by phone to confirm that the refund has been made. 

attention: only jewels received in perfect condition, not engraved and in their original packaging intact can be returned.

in order for us to proceed with the return of your jewel, it must be returned in perfect condition, unworn, and in its original packaging

to make an exchange, we invite you to connect on this link. You will have to indicate your e-mail and order number.

on the following page, check on "exchange" for the product(s) concerned. the size and the model you wish to have in exchange of your initial jewel must be mentioned in the "comments" zone. 

upon receipt of your package by our team, your exchange request will be processed within 15 days. our team will get back to you by email or by phone. 

attention: only jewels received in perfect condition, not engraved and in their original intact packaging can be exchanged.

if your jewel does not suit you, le gramme offers you the return of your order*.

*le gramme will pay for only one return per order.

you have 60 days from the reception of your order to make a return (except special operation).

for the jewelry belonging to the black friday selection, you have 14 days from the reception of your order to make a return.

personalized jewelry is neither exchangeable nor refundable.

please note that special orders subject to a quote and custom production are neither exchangeable nor refundable.

the processing time of your return is 15 days. the amount of the refund will be credited to the means of payment that was used to make the purchase.

There are three options for returning your package via DHL:

- you can call DHL directly on 0809 40 02 13 to arrange for a courier to collect your package from your address

- you can drop off your parcel at a DHL parcel delivery point

- you can contact our customer service department at eshop@legramme.com who will schedule a collection for you.

you have 60 days to return your creations le gramme upon receipt of your order. the return is free. to make your return, thank you to connect on the following link https://returns.yayloh.com/retailer/legramme - you will need your e-mail and order number. 

upon receipt of your request, and within 24 to 48 hours, our customer service will send you a fedex return slip to print and stick on your package.

attention: only jewels received in perfect condition, not engraved and in their original packaging intact can be returned.

if you want cancel an order you have placed, you just have to contact the customer service on the day of the order before 2pm UTC+1 (or the next day 2pm UTC+1 if the order was placed after this time). after this time, it will not be possible to cancel your order, but you will be able to return your jewel thanks to the DHL label present in your package.

if the returned products no longer qualify for this special offer, please return the bonus product as well. 

In the event that the product is not returned, the refund will not be made.

if you encounter a problem with your jewel, contact the customer service by email at eshop@legramme.com or by phone at +33 (0)4 40 73 89 91 from monday to friday, from 10am to 7pm. We will deal with your request as soon as possible.

925 silver is a noble material whose evolution over time depends on several factors (contact with water, pH of the skin, etc.). it is therefore possible that your jewelry oxidizes naturally. it is however possible to restore its original shine, by cleaning it carefully with a chamois and/or by using a specific product designed for this purpose. you can discover all our maintenance tips for your jewelry on our maintenance tips page.

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you will find full instructions for cleaning your jewelry on the care instructions of our website.

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depending on the jewel concerned, the processing time for an after-sales service is 6 to 8 weeks. Our customer service will keep you informed of the progress of your jewel.

if your cord has been damaged and/or broken, you must notify customer service who will then send you a new cord with a guide to fit it to your jewel.

a complete list of our stores and resellers is available under the shops tab of our website, or by clicking here.

the shop le gramme located at 123 rue vieille du temple 75003 Paris is open from Monday to Saturday from 11am to 8pm and on Sunday from 12pm to 7pm.

Our corner at Printemps de l'homme is open from Monday to Saturday from 10am to 8pm, and on Sunday from 11am to 8pm.

Our corner at Le Bon Marché is open from Monday to Saturday from 10am to 7.45pm, and on Sunday from 11am to 7.45pm.

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you can bring your jewelry to our store and our teams will clean it for you. we also offer cleaning kits for purchase in our stores so you can clean your jewelry at home.

you can join our ambassador program by clicking on this link.

completing these missions will allow you to accumulate some points in order to unlock the le gramme vouchers:

■ 250 points = a €25 voucher

■ 500 points = a €50 voucher

■ 1000 points = a €75 voucher

■ 1500 points = a €100 voucher

attention: please note that vouchers are not cumulative and are for one-time use only.

Your voucher will be sent to you within a maximum of 5 days after the validation of the missions.

Your voucher remains valid for 3 months from the date of receipt.

your voucher is valid on all our collections.