deliveries & returns
purchase of a le gramme creation without personalization:
- european union:
delivery via dhl express is free of charge for orders over 200€ ttc, and 15€ ttc for orders under 200€ ttc. you will receive your order within three working days of placing your order.
- outside european union (customs fees are not included and charged to the customer).
delivery via fedex is free, and you will receive your order within six working days of placing your order. taxes and customs charges are payable by the customer .
a beautiful engraving requires a little time, for creations with a personal touch, delivery times are as follows:
- european union :
delivery via dhl express is free of charge for orders over €200 incl. tax, and €15 incl. tax for orders under €200 incl. tax. you will receive your order within 15 working days of placing it.
- outside the european union (customs duties and taxes not included and at customer's expense) :
delivery via fedex is offered, and you will receive your order within twenty working days of placing it. taxes and customs charges are at the customer's expense.
if your country is not in our shipping list at the time of finalizing your order, we invite you to contact our customer service at firstname.lastname@example.org indicating the country of destination as well as the desired articles (name of the article, size, finish, etc).
for information, the jewel will be exempted from taxes (VAT). nevertheless, the transport costs and possible customs charges will be at your charge.
you're not completely satisfied with your creation le gramme ? you simply didn't choose the right size?
- if you ordered from the european union:
you have 30 days* to return your creation le gramme upon receipt of your order. the return is free of charge. to make your return, please contact us by e-mail at the following address email@example.com team will tell you how to return your jewel.
- if you ordered outside the european union:
you have 30 days* to return your creations le gramme upon receipt of your order. the return is free of charge. to return your jewel, please contact us by e-mail at the following address firstname.lastname@example.org
Upon receipt of your request, and within 24 to 48 hours, our customer service department will send you a FedEx return slip for you to print out and stick to your parcel.
If you would like to schedule a FedEx or DHL pick-up, please contact our customer service department at the following address email@example.com or by telephone on 01 40 73 89 91.
we recommend that you always send your parcels by our approved carriers (DHL or Fedex) so that we can offer you full assistance in the event of a delivery anomaly.
Only non-personalized items can be returned.
*for jewelry orders belonging to the archive selection, you have 14 days to return your creations le gramme upon receipt of your order. returns will be charged €10 per shipment. No exchanges will be made on the archive selection.