deliveries & returns
delivery
purchase of a creation le gramme without personalization :
- european union :
delivery via dhl express is offered, you will receive your order within three working days after placing your order.
- outside the european union (customs fees and taxes included) :
delivery via fedex is offered, you will receive your order within six working days after placing your order.
There will be no additional costs upon arrival of your package, the customs fees and taxes are at our charge.
purchase of a creation le gramme without personalization :
- european union :
delivery via dhl express is offered, you will receive your order within three working days after placing your order.
- outside the european union (customs fees and taxes included) :
delivery via fedex is offered, you will receive your order within six working days after placing your order.
There will be no additional costs upon arrival of your package, the customs fees and taxes are at our charge.
purchase of a creation le gramme with personalization
a beautiful engraving requires a little time, for the creations being the subject of a personalization, the delivery periods are as follows:
- European Union:
the delivery via dhl express is offered, you will receive your order within fifteen working days after your order.
- outside the european union (customs fees and taxes included):
delivery via fedex is offered, you will receive your order within twenty working days after your order.
There will be no additional costs on arrival of your package, the customs fees and taxes are at our charge.
a beautiful engraving requires a little time, for the creations being the subject of a personalization, the delivery periods are as follows:
- European Union:
the delivery via dhl express is offered, you will receive your order within fifteen working days after your order.
- outside the european union (customs fees and taxes included):
delivery via fedex is offered, you will receive your order within twenty working days after your order.
There will be no additional costs on arrival of your package, the customs fees and taxes are at our charge.
Outside the European Union, we can deliver to the following countries: United States, Switzerland, China, United Kingdom, Canada, Taiwan, Singapore, Macau, South Korea, United Arab Emirates, Kuwait, Hong Kong, Australia.
if your country is not in our shipping list at the time of finalizing your order, we invite you to contact our customer service at eshop@legramme.com indicating the country of destination as well as the desired articles (name of the article, size, finish, etc).
for information, the jewel will be exempted from taxes (VAT). nevertheless, the transport costs and possible customs charges will be at your charge.
if your country is not in our shipping list at the time of finalizing your order, we invite you to contact our customer service at eshop@legramme.com indicating the country of destination as well as the desired articles (name of the article, size, finish, etc).
for information, the jewel will be exempted from taxes (VAT). nevertheless, the transport costs and possible customs charges will be at your charge.
return policy
you are not fully satisfied with your le gramme creation ? you simply did not choose the right size ?
- if you ordered from the european union:
you have 60 days* to return your creation le gramme upon receipt of your order. the return is free of charge. to make your return, please log in by clicking on this link - you will need your e-mail and order number.
do not hesitate to contact us by e-mail at eshop@legramme.com if you encounter any difficulty.
- if you ordered outside the european union:
you have 60 days* to return your creations le gramme upon receipt of your order. the return is free of charge. to make your return, please log in by clicking on this link - you will need your e-mail and order number.
upon receipt of your request, and within 24 to 48 hours, our customer service will send you a FedEx return slip to print and stick on your package.
If you wish to schedule a FedEx or DHL pickup, please contact our customer service at eshop@legramme.com or by phone at 01 40 73 89 91.
we recommend that you always send your parcels by our approved carriers (DHL or Fedex) so that we can offer you full assistance in case of delivery anomaly.
Only non-personalized items can be returned.
please make your request on our returns platform before sending back your jewelry. Without the registration of your request, the return or exchange of your order will unfortunately not be processed.
*For jewelry orders belonging to the black friday selection, you have 14 days to return your le gramme creations upon receipt of your order.
you are not fully satisfied with your le gramme creation ? you simply did not choose the right size ?
- if you ordered from the european union:
you have 60 days* to return your creation le gramme upon receipt of your order. the return is free of charge. to make your return, please log in by clicking on this link - you will need your e-mail and order number.
do not hesitate to contact us by e-mail at eshop@legramme.com if you encounter any difficulty.
- if you ordered outside the european union:
you have 60 days* to return your creations le gramme upon receipt of your order. the return is free of charge. to make your return, please log in by clicking on this link - you will need your e-mail and order number.
upon receipt of your request, and within 24 to 48 hours, our customer service will send you a FedEx return slip to print and stick on your package.
If you wish to schedule a FedEx or DHL pickup, please contact our customer service at eshop@legramme.com or by phone at 01 40 73 89 91.
we recommend that you always send your parcels by our approved carriers (DHL or Fedex) so that we can offer you full assistance in case of delivery anomaly.
Only non-personalized items can be returned.
please make your request on our returns platform before sending back your jewelry. Without the registration of your request, the return or exchange of your order will unfortunately not be processed.
*For jewelry orders belonging to the black friday selection, you have 14 days to return your le gramme creations upon receipt of your order.
